How to Repair iOS Update Stuck on iPhone 15: A Complete Guide for Kenyan Users

By Drake Ocholi

Updating your iPhone 15 to the latest iOS version should be a smooth process, but sometimes, things don’t go as planned. If your iPhone 15 gets stuck during an iOS update, it can be frustrating—especially when you rely on your device for daily communication, business, and entertainment.

In this comprehensive guide, we’ll walk you through the best troubleshooting methods to fix an iOS update stuck on your iPhone 15. Whether you're in Nairobi, Mombasa, or anywhere else in Kenya, these solutions will help you get your device back up and running.

Why Does an iOS Update Get Stuck on iPhone 15?

Before diving into the fixes, it’s essential to understand why your iPhone 15 might be stuck during an update. Common reasons include:

1. Poor Internet Connection – Weak or unstable Wi-Fi can interrupt the download or installation process.
2. Low Storage Space – iOS updates require sufficient free storage (usually at least 5GB).
3. Software Glitches – Temporary bugs in iOS can cause the update to freeze.
4. Server Issues – Apple’s servers may be overloaded during major iOS releases.
5. Hardware Problems – Rare, but possible if there’s an issue with the device’s storage or battery.

Now, let’s explore the best ways to fix this issue.

Method 1: Force Restart Your iPhone 15

A force restart can often resolve minor software glitches causing the update to freeze. Here’s how to do it:

1. Quickly press and release the Volume Up button.
2. Quickly press and release the Volume Down button.
3. Press and hold the Side button until the Apple logo appears (ignore the "Slide to Power Off" prompt).
4. Release the Side button and wait for the iPhone to restart.

If the update resumes, great! If not, proceed to the next method.

Method 2: Check Your Internet Connection

A weak or unstable Wi-Fi connection is a common culprit. Here’s what to do:

1. Switch to a Stronger Wi-Fi Network – Move closer to your router or connect to a different network.
2. Restart Your Router – Unplug it for 30 seconds, then plug it back in.
3. Use Mobile Data as a Last Resort (if Wi-Fi isn’t working) – Go to Settings > Cellular > Cellular Data Options > Allow More Data on 5G (for large updates).

Method 3: Free Up Storage Space

If your iPhone 15 is low on storage, the update may fail. To check and clear space:

1. Go to Settings > General > iPhone Storage.
2. Delete Unnecessary Apps, Photos, or Videos – Offload unused apps or move files to iCloud.
3. Clear Cache from Safari & Apps – Go to Settings > Safari > Clear History and Website Data.

Method 4: Update via iTunes/Finder (Mac) or a Computer

If the over-the-air (OTA) update fails, try updating via a computer:

For Windows Users (iTunes):

1. Download and install iTunes from Apple’s website.
2. Connect your iPhone 15 to your PC using a USB cable.
3. Open iTunes and select your iPhone.
4. Click "Update" (not "Restore") to reinstall iOS without losing data.

For Mac Users (Finder):

1. Connect your iPhone 15 to your Mac.
2. Open Finder and select your iPhone from the sidebar.
3. Click "Update" and follow the prompts.

Method 5: Put iPhone in Recovery Mode & Restore

If the update is still stuck, Recovery Mode may be necessary. Warning: This may erase data if you don’t have a backup.

Steps:

1. Connect iPhone to a computer.
2. Force restart (as in Method 1), but keep holding the Side button until the Recovery Mode screen appears.
3. On your computer, choose "Update" (to keep data) or "Restore" (to erase and reinstall iOS).
4. Wait for the process to complete.

Method 6: Contact Apple Support or Visit an Authorized Service Center in Kenya

If all else fails, your iPhone may need professional help. In Kenya, you can:

• Visit iHub (Nairobi) or iStyle (The Hub, Karen) for Apple-certified repairs.
• Contact Apple Support Kenya via their official website or phone.
• Check with authorized resellers like iWorld Kenya or iStore for assistance.

Preventing Future iOS Update Issues

To avoid this problem next time:

✅ Backup Your iPhone – Use iCloud or iTunes before updating.
✅ Use a Stable Wi-Fi Connection – Avoid public or weak networks.
✅ Charge Your iPhone – Ensure at least 50% battery before updating.
✅ Update at Off-Peak Times – Avoid updating right after a major iOS release.

Final Thoughts

An iOS update stuck on your iPhone 15 can be frustrating, but with the right steps, you can resolve it quickly. Whether you’re in Nairobi, Kisumu, or Nakuru, these solutions will help you get your device back in action.

If you’re looking for a new or refurbished iPhone 15 in Kenya, check out Telefon.co.ke for the best deals!

Got questions? Drop them in the comments below or visit our Telefon Forum to share your experience and earn rewards!

About the Author:
Drake Ocholi is the founder of Telefon, Kenya’s trusted marketplace for buying and selling iPhones. Follow us on social media for more tech tips and deals!

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